{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:12:31.915Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_9hlj25653vvl",
    "slug": "infobip-multiple-locations-customer-portal-service-degradation-2026-06-21",
    "title": "Multiple Locations - Customer Portal Service degradation",
    "summary": "Multiple Locations - Customer Portal Service degradation",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-06-21T19:51:19.286+00:00",
    "updatedAt": "2026-06-21T20:27:23.09+00:00",
    "resolvedAt": "2026-06-21T20:27:23.075+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-multiple-locations-customer-portal-service-degradation-2026-06-21",
      "api": "/api/v1/incidents/infobip-multiple-locations-customer-portal-service-degradation-2026-06-21",
      "providerHtml": "/providers/infobip"
    },
    "impactSummary": "Infobip reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-07-20T13:05:03.054+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_9hlj25653vvl_vgsvw5qzrkp5",
        "status": "investigating",
        "body": "We are experiencing a degradation of our Customer portal services. You may experience issues while login in.",
        "createdAt": "2026-06-21T19:51:19.382+00:00"
      },
      {
        "id": "update_statuspage_infobip_9hlj25653vvl_wj4cblp63kq2",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-06-21T19:59:31.206+00:00"
      },
      {
        "id": "update_statuspage_infobip_9hlj25653vvl_ls37qxm64zz1",
        "status": "monitoring",
        "body": "We are continuing to monitor for any further issues.",
        "createdAt": "2026-06-21T20:08:15.546+00:00"
      },
      {
        "id": "update_statuspage_infobip_9hlj25653vvl_s2mxfd41sdv2",
        "status": "resolved",
        "body": "The issue has been successfully resolved and the service is once again fully operational.\nWe had experienced degradation of our Customer Portal in all of our Data Centers.\n\nStart: 21 June 2026  18:55 UTC\nEnd:  21 June 2026  19:53 UTC\n\nImpact: You may have experienced issue to log in the Customer Portal.",
        "createdAt": "2026-06-21T20:27:23.075+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}