Skip to content

Incident detail

Global (Europe) - Multiple service degradation

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Infobip breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently experiencing degradation of multiple services hosted on the Global (Europe) data centers. You may experience processing issues and delivery delays for inbound traffic across multiple channels. Our designated teams are actively investigating the issue, and we will share updates accordingly.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Resolved

    The incident has been resolved. During the incident timeframe, you may have experienced delays in the delivery of inbound traffic as well as delays in delivery reports across multiple services hosted on our Global (Europe) data centers.

    Start (UTC): 13 April 2026 09:24

    End (UTC): 13 April 2026 11:39

    Impact: Delays in inbound traffic delivery and delays in processing delivery reports.