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Incident detail

Global (Europe) - Conversations Auto-Assignment Degradation

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Incident updates

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  1. Investigating

    We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix.

    As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.

    We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.

  4. Resolved

    The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing.

    Start (UTC): 09 June 2026 14:01 UTC

    End (UTC): 10 June 2026 11:58 UTC

    Impact: Auto‑Assignment and Capacity in Conversations processing issues