{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:11:18.097Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_wvwjcznd4r1m",
    "slug": "infobip-global-europe-conversations-auto-assignment-degradation-2026-06-10",
    "title": "Global (Europe) - Conversations Auto-Assignment Degradation",
    "summary": "Global (Europe) - Conversations Auto-Assignment Degradation",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-10T08:13:11.491+00:00",
    "updatedAt": "2026-06-10T12:27:51.109+00:00",
    "resolvedAt": "2026-06-10T12:27:51.087+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-global-europe-conversations-auto-assignment-degradation-2026-06-10",
      "api": "/api/v1/incidents/infobip-global-europe-conversations-auto-assignment-degradation-2026-06-10",
      "providerHtml": "/providers/infobip"
    },
    "impactSummary": "Infobip reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-07-20T13:05:03.054+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_wvwjcznd4r1m_6hfynmclnkkp",
        "status": "investigating",
        "body": "We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix. \n\nAs a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.",
        "createdAt": "2026-06-10T08:13:11.598+00:00"
      },
      {
        "id": "update_statuspage_infobip_wvwjcznd4r1m_w5wplt0y7zkx",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-06-10T08:13:38.959+00:00"
      },
      {
        "id": "update_statuspage_infobip_wvwjcznd4r1m_x5c3vgfq6qp8",
        "status": "investigating",
        "body": "During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.\n\nWe are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.",
        "createdAt": "2026-06-10T08:47:29.986+00:00"
      },
      {
        "id": "update_statuspage_infobip_wvwjcznd4r1m_5cwpk7zhym2q",
        "status": "resolved",
        "body": "The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing.\n\nStart (UTC): 09 June 2026 14:01 UTC\nEnd (UTC): 10 June 2026 11:58 UTC\n\nImpact: Auto‑Assignment and Capacity in Conversations processing issues",
        "createdAt": "2026-06-10T12:27:51.087+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}