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Incident detail

Potential Issues Loading Grafana for Users in India

Potential Issues Loading Grafana for Users in India

Resolved incidentMajor0 affected services

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Incident updates

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  1. Investigating

    Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr Impacted users may receive error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We are currently investigating this issue from our end, and will provide updates as they are available.

  2. Monitoring

    Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We continue to work with our CSP on this investigation.

  3. Monitoring

    Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr We are continuing to work with our CSP on this investigation. Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in.

  4. Monitoring

    We're actively monitoring this issue and working with our 3rd party provider. The next update will be sent on Monday unless there's new information to share.

  5. Monitoring

    We’ve verified and begun to implement a fix that will improve loading errors. We are continuing to roll this out to all regions and monitor for efficacy.

  6. Monitoring

    We have deployed additional mitigations that should help with remaining errors. We are continuing to monitor error rates.

  7. Monitoring

    We are continuing to monitor for further issues.

  8. Monitoring

    Error rates have remained near zero, and we continue to monitor.

  9. Resolved

    This incident has been resolved. Error rates continued to remain near 0 and operations are performing as expected.