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Incident detail

Degraded performance for Grafana Cloud Metrics in prod-us-central-7

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue affecting Grafana Cloud Metrics, Logs, and Traces in the prod-us-central-7 region. Some customers may see failed or delayed writes, query errors, and failed alerting and recording rule evaluations.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are continuing to investigate this issue.

  4. Monitoring

    Traffic has recovered and we are monitoring the results.

  5. Resolved

    Increased latency on a cloud provider database resulted in a 50m write and rule evaluation outage, starting about 2020 UTC. Metrics rule evaluations were last to recover, around 2110 UTC.

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