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Metrics read errors in prod-ap-south-1 region

Resolved incidentCritical

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Incident updates

Every update Grafana Cloud posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    From approximately 06:24 UTC, we were alerted to an issue with read errors in mimir-prod-43. Users with instances hosted in the prod-ap-south-1 region experiencing this issue may encounter an error message when querying metrics.

    Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

  2. Monitoring

    Engineering has released a fix and as of 07:50 UTC, customers should no longer experience errors when querying metrics. We will continue to monitor for recurrence and provide updates accordingly.

  3. Resolved

    At this time, we have confirmed that the query errors have gone and we are considering this issue resolved.

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