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Incident detail

Grasshopper - Login Issues

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps.

    Our engineers are working to identify the issue and will provide another update shortly.

  2. Investigating

    Our engineers have identified the issue and are now actively working towards a resolution.

    We will provide another update shortly.

  3. Monitoring

    Our engineers have corrected the issue and we are confirming that all services are functional.

    We will continue monitoring the situation and provide a final update shortly.

  4. Resolved

    We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

    We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.