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GoTo Customer Engagement - Whatsapp campaign issues

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Incident updates

Every update GoTo posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    Our team is working on an issue regarding WhatsApp campaigns.

    Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers.

    • Customers cannot send campaigns or initiate outbound conversations
    • Customers cannot onboard new WhatsApp numbers

    SMS campaigns are unaffected by this and remain functional.

    We are working with Meta to resolve this situation and will post an update as soon as possible.

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