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GoTo Connect - Call Recording and Transcript

Resolved incidentMajor

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Timeline

Incident updates

Every update GoTo posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution.

    We will provide another update shortly.

  2. Monitoring

    Our engineers have corrected the issue and we are confirming that all services are functional.

    We will continue monitoring the situation and provide a final update shortly.

  3. Resolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

    We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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