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Mobile app authentication issues resolved

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    The Gorgias mobile app has trouble connecting to the Gorgias servers.

    A new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.

  2. Identified

    For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.

  3. Monitoring

    A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.

  4. Resolved

    Fixes for both platforms have been shipped to the respective stores.

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