{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-02T18:50:37.207Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_s369t8v416cx",
    "slug": "gorgias-mobile-application-unavailability-2026-10-30",
    "title": "Mobile app authentication issues resolved",
    "summary": "Mobile app authentication issues resolved",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-30T20:07:08.818+00:00",
    "updatedAt": "2026-10-31T15:45:34.089+00:00",
    "resolvedAt": "2026-10-31T15:45:34.066+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [
      {
        "slug": "gorgias-helpdesk",
        "name": "Helpdesk"
      }
    ],
    "links": {
      "html": "/incidents/gorgias-mobile-application-unavailability-2026-10-30",
      "api": "/api/v1/incidents/gorgias-mobile-application-unavailability-2026-10-30",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-11-02T18:40:13.1+00:00",
      "stale": false,
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_s369t8v416cx_zvrgqk76fv9x",
        "status": "identified",
        "body": "The Gorgias mobile app has trouble connecting to the Gorgias servers.\nA new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.",
        "createdAt": "2026-10-30T20:07:09.031+00:00"
      },
      {
        "id": "update_statuspage_gorgias_s369t8v416cx_dycjpy3dgbbk",
        "status": "identified",
        "body": "For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.",
        "createdAt": "2026-10-30T20:39:52.794+00:00"
      },
      {
        "id": "update_statuspage_gorgias_s369t8v416cx_ly05clbdr66v",
        "status": "monitoring",
        "body": "A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.",
        "createdAt": "2026-10-30T22:22:48.437+00:00"
      },
      {
        "id": "update_statuspage_gorgias_s369t8v416cx_yyywm9yn5qkx",
        "status": "resolved",
        "body": "Fixes for both platforms have been shipped to the respective stores.",
        "createdAt": "2026-10-31T15:45:34.066+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}