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Delayed email sync for Gmail integrations

Resolved incidentMajor

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Timeline

Incident updates

Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating this issue.

  2. Monitoring

    Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Notifications delivery from Gmail stopped and then resumed on its own, without any change on our side. We found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.

  3. Resolved

    The traffic of Gmail notifications for our app is back at normal levels.

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