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Incident detail

**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an…

Title:: We are investigating access issues with multiple workspace products. Description:: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms:: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround:: None at this time.

Resolved incidentMajor1 affected service

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  1. Investigating

    **Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.

  2. Monitoring

    **Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.

  3. Monitoring

    **Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.

  4. Monitoring

    **Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround:** None at this time.

  5. Monitoring

    **Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround:** None at this time.

  6. Monitoring

    **Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team is actively investigating the issue. We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround:** Impacted customers may try and reboot their routers as a potential workaround. Customers may also try to access via a mobile device..

  7. Monitoring

    **Title** We are mitigating the access issues with multiple workspace products. **Description** Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details. **Customer Symptoms** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround** Affected customers may try accessing via a mobile device.

  8. Monitoring

    **Title** We are mitigating the access issues with multiple workspace products. **Description** Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details. **Customer Symptoms** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround** Affected customers may try accessing via a mobile device.

  9. Resolved

    **Title** Access issues with Workspace products are now mitigated. **Description** The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to Google infrastructure. We thank you for your patience while we worked on resolving the issue. **Customer Symptoms** A small number of customers may have encountered SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround** Not applicable.