{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T22:19:15.009Z"},"data":{"id":"incident_gws_viWmkGEagnWrqYfb7VpS","slug":"google-workspace-title-we-are-investigating-access-issues-with-multiple-workspace-2025-11-12-qyfb7vps","title":"**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an…","summary":"Title:: We are investigating access issues with multiple workspace products. Description:: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms:: Some customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, and Google Docs. Workaround:: None at this time.","status":"resolved","severity":"major","startedAt":"2025-11-12T17:00:00+00:00","updatedAt":"2025-11-13T01:23:33+00:00","resolvedAt":"2025-11-12T21:45:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[{"slug":"google-drive","name":"Drive & Docs"}],"links":{"html":"/incidents/google-workspace-title-we-are-investigating-access-issues-with-multiple-workspace-2025-11-12-qyfb7vps","api":"/api/v1/incidents/google-workspace-title-we-are-investigating-access-issues-with-multiple-workspace-2025-11-12-qyfb7vps","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a medium severity event affecting Multiple Products.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-08T22:15:02.329+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t1844450000","status":"investigating","body":"**Title:**\nWe are investigating access issues with multiple workspace products.\n**Description:**\nWe are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST\nOur engineering team continues to investigate the issue.\nWe will provide an update by Wednesday, 2025-11-12 11:10 PST with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms:**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, and Google Docs.\n**Workaround:**\nNone at this time.","createdAt":"2025-11-12T18:44:45+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t1905140000","status":"monitoring","body":"**Title:**\nWe are investigating access issues with multiple workspace products.\n**Description:**\nWe are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST\nOur engineering team continues to investigate the issue.\nWe will provide an update by Wednesday, 2025-11-12 11:45 PST with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms:**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, and Google Docs.\n**Workaround:**\nNone at this time.","createdAt":"2025-11-12T19:05:14+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t1946180000","status":"monitoring","body":"**Title:**\nWe are investigating access issues with multiple workspace products.\n**Description:**\nWe are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST\nOur engineering team continues to investigate the issue.\nWe will provide an update by Wednesday, 2025-11-12 12:10 PST with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms:**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, and Google Docs.\n**Workaround:**\nNone at this time.","createdAt":"2025-11-12T19:46:18+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t2008520000","status":"monitoring","body":"**Title:**\nWe are investigating access issues with multiple workspace products.\n**Description:**\nWe are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST\nOur engineering team continues to investigate the issue.\nWe will provide an update by Wednesday, 2025-11-12 12:40 PST with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms:**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.\n**Workaround:**\nNone at this time.","createdAt":"2025-11-12T20:08:52+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t2057010000","status":"monitoring","body":"**Title:**\nWe are investigating access issues with multiple workspace products.\n**Description:**\nWe are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Wednesday, 2025-11-12 13:15 PST with current details.\n**Symptoms:**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.\n**Workaround:**\nNone at this time.","createdAt":"2025-11-12T20:57:01+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t2118060000","status":"monitoring","body":"**Title:**\nWe are investigating access issues with multiple workspace products.\n**Description:**\nWe are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST.\nOur engineering team is actively investigating the issue.\nWe will provide an update by Wednesday, 2025-11-12 14:15 PST with current details.\n**Symptoms:**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.\n**Workaround:**\nImpacted customers may try and reboot their routers as a potential workaround.\nCustomers may also try to access via a mobile device..","createdAt":"2025-11-12T21:18:06+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t2224140000","status":"monitoring","body":"**Title**\nWe are mitigating the access issues with multiple workspace products.\n**Description**\nOur engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue.\nWe will provide an update by Wednesday, 2025-11-12 15:30 PST with current details.\n**Customer Symptoms**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.\n**Workaround**\nAffected customers may try accessing via a mobile device.","createdAt":"2025-11-12T22:24:14+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251112t2332280000","status":"monitoring","body":"**Title**\nWe are mitigating the access issues with multiple workspace products.\n**Description**\nOur engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue.\nWe will provide an update by Wednesday, 2025-11-12 16:30 PST with current details.\n**Customer Symptoms**\nSome customers are encountering SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.\n**Workaround**\nAffected customers may try accessing via a mobile device.","createdAt":"2025-11-12T23:32:28+00:00"},{"id":"update_gws_viWmkGEagnWrqYfb7VpS_20251113t0123330000","status":"resolved","body":"**Title**\nAccess issues with Workspace products are now mitigated.\n**Description**\nThe issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST.\nThe root cause was associated with a third party and external to Google infrastructure.\nWe thank you for your patience while we worked on resolving the issue.\n**Customer Symptoms**\nA small number of customers may have encountered SSL errors such as \"This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR\" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms.\n**Workaround**\nNot applicable.","createdAt":"2025-11-13T01:23:33+00:00"}],"access":{"plan":"public","keyed":false}}}