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**Summary:** Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps.…

Summary:: Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps. Description:: Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. Diagnosis / Customer Symptoms:: Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the "offline" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. Workaround:: Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).

Resolved incidentMinor1 affected service

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  1. Investigating

    **Summary:** Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps. **Description:** Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. **Diagnosis / Customer Symptoms:** Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the "offline" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. **Workaround:** Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).

  2. Resolved

    The issue with Gmail has been resolved for all affected users as of Friday, 2025-10-03 15:00 PDT. From preliminary analysis, the issue was triggered by a recent change that was deployed as part of some improvements to Android authentication. Once the underlying cause was identified, our engineers mitigated the issue by rolling back the change. We thank you for your patience while we worked on resolving the issue.