{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T01:01:40.433Z"},"data":{"id":"incident_gws_xZEAwY6ckkm8kkjRa2Kp","slug":"google-workspace-summary-users-using-non-gmail-accounts-in-the-gmail-app-may-encounter-2025-10-03-kkjra2kp","title":"**Summary:** Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps.…","summary":"Summary:: Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps. Description:: Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. Diagnosis / Customer Symptoms:: Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the \"offline\" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. Workaround:: Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).","status":"resolved","severity":"minor","startedAt":"2025-10-03T17:16:00+00:00","updatedAt":"2025-10-03T22:57:02+00:00","resolvedAt":"2025-10-03T22:00:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[{"slug":"gmail","name":"Gmail"}],"links":{"html":"/incidents/google-workspace-summary-users-using-non-gmail-accounts-in-the-gmail-app-may-encounter-2025-10-03-kkjra2kp","api":"/api/v1/incidents/google-workspace-summary-users-using-non-gmail-accounts-in-the-gmail-app-may-encounter-2025-10-03-kkjra2kp","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a low severity event affecting Gmail.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-08T01:00:24.649+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_xZEAwY6ckkm8kkjRa2Kp_20251003t2007520000","status":"investigating","body":"**Summary:**\nUsers using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps.\n**Description:**\nOur engineering team has identified the root cause and mitigation work is currently underway.\nThe mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT\nWe will provide an update by Friday, 2025-10-03 15:30 PDT with details.\n**Diagnosis / Customer Symptoms:**\nImpacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline.\nThe app can be used normally even while the \"offline\" banner is visible.\nThis is only impacting mobile Android users at the moment, both consumers and enterprise users.\nDesktop users are not impacted.\n**Workaround:**\nUsers can keep using the app as usual, or they can use alternative clients (e.g. desktop).","createdAt":"2025-10-03T20:07:52+00:00"},{"id":"update_gws_xZEAwY6ckkm8kkjRa2Kp_20251003t2257020000","status":"resolved","body":"The issue with Gmail has been resolved for all affected users as of Friday, 2025-10-03 15:00 PDT.\nFrom preliminary analysis, the issue was triggered by a recent change that was deployed as part of some improvements to Android authentication. Once the underlying cause was identified, our engineers mitigated the issue by rolling back the change.\nWe thank you for your patience while we worked on resolving the issue.","createdAt":"2025-10-03T22:57:02+00:00"}],"access":{"plan":"public","keyed":false}}}