Skip to content
OutageDeck

Incident detail

**Summary** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and…

Summary: Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Description: We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Workaround: Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.

Resolved incidentMajor0 affected services

Timeline window

to

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    **Summary** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Description** We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Workaround** Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.

  2. Monitoring

    **Summary** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Description** We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 05:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Workaround** Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.

  3. Monitoring

    **Summary** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Description** Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2026-04-10 09:00 PDT. **Customer Symptoms** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Workaround** Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.

  4. Resolved

    **Summary** Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys. **Description** The issue with Admin Console has been resolved for all affected users as of Friday, 2026-04-10 07:50 PDT. Suspected CL have been rolled back and we are seeing in our graphs errors rate have gone down. Customers also confirmed that issues have been mitigated. We thank you for your patience while we worked on resolving the issue. **Customer Symptoms** Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys. **Workaround** Below steps should be performed by Admin as the workaround: * Admin should revoke the key. * Admin to create the verification code to sign-in. * The user should sign-in using Backup verification code and then re-enrolls the security key.