{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-07T22:56:33.202Z"},"data":{"id":"incident_gws_JTgxXCtXTaw3aEVzUUfa","slug":"google-workspace-summary-google-workspace-users-using-google-idp-are-unable-to-sign-into-2026-04-10-aevzuufa","title":"**Summary** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and…","summary":"Summary: Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Description: We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Workaround: Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.","status":"resolved","severity":"major","startedAt":"2026-04-10T02:08:00+00:00","updatedAt":"2026-04-10T15:06:53+00:00","resolvedAt":"2026-04-10T14:50:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[],"links":{"html":"/incidents/google-workspace-summary-google-workspace-users-using-google-idp-are-unable-to-sign-into-2026-04-10-aevzuufa","api":"/api/v1/incidents/google-workspace-summary-google-workspace-users-using-google-idp-are-unable-to-sign-into-2026-04-10-aevzuufa","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a medium severity event affecting Admin Console.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-07T22:55:01.901+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_JTgxXCtXTaw3aEVzUUfa_20260410t1007120000","status":"investigating","body":"**Summary**\nGoogle Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.\n**Description**\nWe are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Friday, 2026-04-10 04:00 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms**\nGoogle Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.\n**Workaround**\nBelow steps should be performed by Admin as the workaround:\n- Admin should revoke the key.\n- Admin to create the verification code to sign-in.\n- The user should sign-in using Backup verification code and then re-enrolls the security key.","createdAt":"2026-04-10T10:07:12+00:00"},{"id":"update_gws_JTgxXCtXTaw3aEVzUUfa_20260410t1055500000","status":"monitoring","body":"**Summary**\nGoogle Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.\n**Description**\nWe are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Friday, 2026-04-10 05:00 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms**\nGoogle Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.\n**Workaround**\nBelow steps should be performed by Admin as the workaround:\n- Admin should revoke the key.\n- Admin to create the verification code to sign-in.\n- The user should sign-in using Backup verification code and then re-enrolls the security key.","createdAt":"2026-04-10T10:55:50+00:00"},{"id":"update_gws_JTgxXCtXTaw3aEVzUUfa_20260410t1127560000","status":"monitoring","body":"**Summary**\nGoogle Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.\n**Description**\nMitigation work is currently underway by our engineering team.\nWe do not have an ETA for mitigation at this point.\nWe will provide more information by Friday, 2026-04-10 09:00 PDT.\n**Customer Symptoms**\nGoogle Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.\n**Workaround**\nBelow steps should be performed by Admin as the workaround:\n- Admin should revoke the key.\n- Admin to create the verification code to sign-in.\n- The user should sign-in using Backup verification code and then re-enrolls the security key.","createdAt":"2026-04-10T11:27:56+00:00"},{"id":"update_gws_JTgxXCtXTaw3aEVzUUfa_20260410t1506510000","status":"resolved","body":"**Summary**\nGoogle Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys.\n**Description**\nThe issue with Admin Console has been resolved for all affected users as of Friday, 2026-04-10 07:50 PDT.\nSuspected CL have been rolled back and we are seeing in our graphs errors rate have gone down. Customers also confirmed that issues have been mitigated.\nWe thank you for your patience while we worked on resolving the issue.\n**Customer Symptoms**\nGoogle Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys.\n**Workaround**\nBelow steps should be performed by Admin as the workaround:\n* Admin should revoke the key.\n* Admin to create the verification code to sign-in.\n* The user should sign-in using Backup verification code and then re-enrolls the security key.","createdAt":"2026-04-10T15:06:51+00:00"}],"access":{"plan":"public","keyed":false}}}