Skip to content
OutageDeck

Incident detail

**Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications.…

Summary: A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. Description: We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. Symptoms: Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. Workaround: Customers can access Gmail from the web browser.

Resolved incidentMinor1 affected service

Timeline window

to

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    **Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. **Description** We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. **Symptoms** Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. **Workaround** Customers can access Gmail from the web browser.

  2. Monitoring

    **Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. **Description** We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team has identified the root cause and implemented mitigation measures. And, currently we are monitoring the status of mitigation. We will provide an update by Monday, 2025-10-27 11:00 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** Affected customers may have experienced issues accessing Gmail mobile applications. Gmail web access is unaffected. **Workaround** Customers can access Gmail from the web browser.

  3. Monitoring

    **Summary** A subset of customers in EDU domains experienced issues accessing Gmail mobile applications. **Description** The issue with the GMail is resolved for all the users on Saturday, 2025-10-25 12:05 PDT As per our preliminary analysis, the issue was caused due to a recent code change introduced to OneGoogle for Android and iOS apps. Our engineering team mitigated the issue by rolling back these problematic changes. We apologize to all who are affected by the disruption. We thank you for your patience while we worked on resolving the issue.

  4. Resolved

    # Mini Incident Report We apologize for the inconvenience this service issue may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced an impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213. (All Times US/Pacific) **Incident Start:** 24 October 2025, 10:45 **Incident End:** 25 October 2025, 12:05 **Duration:** 25 hours, 20 minutes **Affected Services and Features:** Gmail - Mobile application users on both ios and android **Description:** Some Workspace for Education users reported experiencing issues accessing Gmail on their mobile devices. Preliminary analysis indicates that the issue was caused by a recent code change in the UX stack of our first-party mobile applications. Our engineering team mitigated the impact by rolling back the problematic changes. **Customer Impact:** Affected users were unable to access Gmail through mobile applications on Android and iOS devices. Gmail web access was unaffected during the issue.