{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T22:20:48.662Z"},"data":{"id":"incident_gws_Jxvg9KeHUPnwfQ4nPgiT","slug":"google-workspace-summary-a-subset-of-customers-in-edu-domains-are-experiencing-issues-2025-10-24-fq4npgit","title":"**Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications.…","summary":"Summary: A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. Description: We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. Symptoms: Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. Workaround: Customers can access Gmail from the web browser.","status":"resolved","severity":"minor","startedAt":"2025-10-24T17:45:00+00:00","updatedAt":"2025-10-27T23:44:42+00:00","resolvedAt":"2025-10-25T19:05:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[{"slug":"gmail","name":"Gmail"}],"links":{"html":"/incidents/google-workspace-summary-a-subset-of-customers-in-edu-domains-are-experiencing-issues-2025-10-24-fq4npgit","api":"/api/v1/incidents/google-workspace-summary-a-subset-of-customers-in-edu-domains-are-experiencing-issues-2025-10-24-fq4npgit","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a low severity event affecting Gmail.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-08T22:15:02.329+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_Jxvg9KeHUPnwfQ4nPgiT_20251025t0015530000","status":"investigating","body":"**Summary**\nA subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications.\n**Description**\nWe are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Friday, 2025-10-24 20:30 PDT with current details.\n**Symptoms**\nAffected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected.\n**Workaround**\nCustomers can access Gmail from the web browser.","createdAt":"2025-10-25T00:15:53+00:00"},{"id":"update_gws_Jxvg9KeHUPnwfQ4nPgiT_20251025t0255320000","status":"monitoring","body":"**Summary**\nA subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications.\n**Description**\nWe are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT.\nOur engineering team has identified the root cause and implemented mitigation measures. And, currently we are monitoring the status of mitigation.\nWe will provide an update by Monday, 2025-10-27 11:00 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms**\nAffected customers may have experienced issues accessing Gmail mobile applications. Gmail web access is unaffected.\n**Workaround**\nCustomers can access Gmail from the web browser.","createdAt":"2025-10-25T02:55:32+00:00"},{"id":"update_gws_Jxvg9KeHUPnwfQ4nPgiT_20251026t0218180000","status":"monitoring","body":"**Summary**\nA subset of customers in EDU domains experienced issues accessing Gmail mobile applications.\n**Description**\nThe issue with the GMail is resolved for all the users on Saturday, 2025-10-25 12:05 PDT\nAs per our preliminary analysis, the issue was caused due to a recent code change introduced to OneGoogle for Android and iOS apps. Our engineering team mitigated the issue by rolling back these problematic changes.\nWe apologize to all who are affected by the disruption. We thank you for your patience while we worked on resolving the issue.","createdAt":"2025-10-26T02:18:18+00:00"},{"id":"update_gws_Jxvg9KeHUPnwfQ4nPgiT_20251027t2344420000","status":"resolved","body":"# Mini Incident Report\nWe apologize for the inconvenience this service issue may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced an impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213.\n(All Times US/Pacific)\n**Incident Start:** 24 October 2025, 10:45\n**Incident End:** 25 October 2025, 12:05\n**Duration:** 25 hours, 20 minutes\n**Affected Services and Features:**\nGmail - Mobile application users on both ios and android\n**Description:**\nSome Workspace for Education users reported experiencing issues accessing Gmail on their mobile devices.\nPreliminary analysis indicates that the issue was caused by a recent code change in the UX stack of our first-party mobile applications. Our engineering team mitigated the impact by rolling back the problematic changes.\n**Customer Impact:**\nAffected users were unable to access Gmail through mobile applications on Android and iOS devices. Gmail web access was unaffected during the issue.","createdAt":"2025-10-27T23:44:42+00:00"}],"access":{"plan":"public","keyed":false}}}