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Incident detail

Gmail is experiencing an issue with images not loading properly.

Title: Gmail is experiencing an issue with images not loading properly. Description: We are experiencing an issue with Gmail beginning at Monday, 2025-11-10 06:19 PST. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-11-10 09:00 PST with current details. Symptoms: Customers may experience issues with images not loading in Gmail. This might appear as broken images in the emails. Workaround: None at this time.

Resolved incidentMinor1 affected service

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Incident updates

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  1. Investigating

    **Title** Gmail is experiencing an issue with images not loading properly. **Description** We are experiencing an issue with Gmail beginning at Monday, 2025-11-10 06:19 PST. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-11-10 09:00 PST with current details. **Symptoms** Customers may experience issues with images not loading in Gmail. This might appear as broken images in the emails. **Workaround** None at this time.

  2. Monitoring

    **Title** Gmail is experiencing an issue with images not loading properly. **Description** Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We are seeing significant improvement and the error rates have subsided. We will provide an update by Monday, 2025-11-10 10:00 US/Pacific with current details. **Symptoms** Customers may experience issues with images not loading in Gmail. This might appear as broken images in the emails. **Workaround** None at this time.

  3. Resolved

    **Title** Gmail is experiencing an issue with images not loading properly. **Description** The issue with Gmail has been resolved for all affected users as of Monday, 2025-11-10 08:58 US/Pacific. The issue was due to network latency which eventually translated into errors. Our engineers have mitigated the issue by diverting the traffic to other regions. We thank you for your patience while we worked on resolving the issue. **Symptoms** Customers may experience issues with images not loading in Gmail. This might appear as broken images in the emails. **Workaround** None at this time.