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Incident detail

500 errors when fetching commits on GitLab.com

The error rate remains within normal thresholds and the issue is now resolved. Further details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

Resolved incidentMinor3 affected services

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Timeline

Incident updates

Every update GitLab posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are investigating an issue causing a subset of requests to GitLab.com receiving 500 errors. We will provide updates as we learn more from our investigation. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  2. Investigating

    We are investigating an issue causing a subset of requests to GitLab.com receiving 500 errors. We will provide updates as we learn more from our investigation. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  3. Investigating

    We are still investigating the root cause for 500 errors while fetching commits on GitLab.com. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  4. Investigating

    We are still investigating the root cause for 500 errors while fetching commits on GitLab.com. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  5. Investigating

    Investigation for the root cause of 500 errors while fetching commits on GitLab.com is still ongoing. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  6. Investigating

    Investigation for the root cause of 500 errors while fetching commits on GitLab.com is still ongoing. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  7. Monitoring

    Our monitoring shows the error rate decreasing towards normal thresholds. We're continuing to monitor the incident. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  8. Monitoring

    Our monitoring shows the error rate decreasing towards normal thresholds. We're continuing to monitor the incident. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  9. Monitoring

    The error rate has continued to remain within normal thresholds. We're continuing to monitor the error rate. Further developments can be read here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  10. Monitoring

    The error rate has continued to remain within normal thresholds. We're continuing to monitor the error rate. Further developments can be read here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

  11. Resolved

    The error rate remains within normal thresholds and the issue is now resolved. Further details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

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