Skip to content

Incident detail

Upcoming maintenance for the Customers Portal

The database maintenance for the Customers Portal (customers.gitlab.com) is complete. The Customers Portal and its APIs are available again and working normally. Thank you for your patience.

Resolved incidentMajor1 affected service

Timeline window

to

Get alerted the next time GitLab breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We’ll be performing database maintenance for the Customers Portal (customers.gitlab.com) on Saturday, 31 October, from 11:00 to 12:00 UTC. We apologize for the short notice. This maintenance is needed to help preserve stability. The Customers Portal and its APIs will be temporarily unavailable during this window. We’ll update this notice when the maintenance begins and when it’s complete.

  2. Investigating

    The scheduled database maintenance for the Customers Portal (customers.gitlab.com) has started. The Customers Portal and its APIs are temporarily unavailable. We expect the maintenance to end by 12:00 UTC. We’ll post an update when it’s complete.

  3. Investigating

    The database maintenance for the Customers Portal (customers.gitlab.com) is taking longer than planned. Our team needs more time to complete it. The Customers Portal and its APIs remain unavailable. We apologize for the inconvenience. We’ll update this notice when the maintenance is complete.

  4. Resolved

    The database maintenance for the Customers Portal (customers.gitlab.com) is complete. The Customers Portal and its APIs are available again and working normally. Thank you for your patience.

Keep exploring

More from GitLab

Neighboring incidents on GitLab's timeline and the rest of their record on OutageDeck.