Skip to content
OutageDeck

Incident detail

ESET PROTECT in EU: "Login failed: Communication error" on login attempt

Resolved incidentMajor

Timeline window

to

Outage alerts

Get alerted the next time ESET breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow ESET alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Some customers might experience "Login failed: Communication error" errors on login attempt to the ESET PROTECT consoles hosted in the EU cloud region.

    We are working on resolution of the issue with a priority, updates will be provided once available.

  2. Monitoring

    The issue has been addressed.

    We apologize for the inconvenience caused by this.

  3. Resolved

    This incident has been resolved.