Skip to content
OutageDeck

Incident detail

Twilio Native Integration: Some Successful Transfers Show as Failed

Twilio Native Integration: Some Successful Transfers Show as Failed

Resolved incidentMinor0 affected services

Timeline window

to

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Starting around 13:00:00 UTC on 2026-04-14, some call transfers with the Twilio Native integration started to get categorized as failures in call transcripts, despite these transfers succeeding. Both custom webhook transfer tools and the native transfer_to_number tool are affected. Calls using SIP numbers are not currently affected. All information indicates that actual transfer failure rate is at baseline. Our engineering team is currently working to correct the mislabeling.

  2. Identified

    We have identified the root cause of the issue and are currently preparing a release to address it.

  3. Monitoring

    We have released an update to address the issue. We are currently monitoring the situation.

  4. Resolved

    The issue has been resolved, and the system is now showing the correct message.