{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T19:39:49.269Z"
  },
  "data": {
    "id": "incident_statuspage_elevenlabs_01KPBM7XZMSYJDPHBFGAZT2DJS",
    "slug": "elevenlabs-twilio-native-integration-some-successful-transfers-show-as-failed-2026-04-16",
    "title": "Twilio Native Integration: Some Successful Transfers Show as Failed",
    "summary": "Twilio Native Integration: Some Successful Transfers Show as Failed",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-04-16T17:08:27+00:00",
    "updatedAt": "2026-04-17T12:37:31+00:00",
    "resolvedAt": "2026-04-17T12:37:31+00:00",
    "provider": {
      "slug": "elevenlabs",
      "name": "ElevenLabs"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/elevenlabs-twilio-native-integration-some-successful-transfers-show-as-failed-2026-04-16",
      "api": "/api/v1/incidents/elevenlabs-twilio-native-integration-some-successful-transfers-show-as-failed-2026-04-16",
      "providerHtml": "/providers/elevenlabs",
      "alerts": "https://outagedeck.com/account?stack=elevenlabs&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "ElevenLabs reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_elevenlabs_status",
      "kind": "official_api",
      "name": "ElevenLabs Status",
      "checkedAt": "2026-10-11T19:35:02.117+00:00",
      "stale": false,
      "officialUrl": "https://status.elevenlabs.io/",
      "statusPageUrl": "https://status.elevenlabs.io/"
    },
    "updates": [
      {
        "id": "update_statuspage_elevenlabs_01KPBM7XZMSYJDPHBFGAZT2DJS_01KPBM7XZMZ26614WTAHWREPNH",
        "status": "investigating",
        "body": "Starting around 13:00:00 UTC on 2026-04-14, some call transfers with the Twilio Native integration started to get categorized as failures in call transcripts, despite these transfers succeeding.\n\nBoth custom webhook transfer tools and the native transfer_to_number tool are affected. Calls using SIP numbers are not currently affected.\n\nAll information indicates that actual transfer failure rate is at baseline. Our engineering team is currently working to correct the mislabeling.",
        "createdAt": "2026-04-16T17:08:27+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01KPBM7XZMSYJDPHBFGAZT2DJS_01KPBT57R1R954VWHVGNEGF2EN",
        "status": "identified",
        "body": "We have identified the root cause of the issue and are currently preparing a release to address it.",
        "createdAt": "2026-04-16T18:51:50+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01KPBM7XZMSYJDPHBFGAZT2DJS_01KPDDH4W5WZWJMY0C48HWC51A",
        "status": "monitoring",
        "body": "We have released an update to address the issue. We are currently monitoring the situation.",
        "createdAt": "2026-04-17T09:49:38+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01KPBM7XZMSYJDPHBFGAZT2DJS_01KPDQ4JFSVFCKXB1X42KZ5MHS",
        "status": "resolved",
        "body": "The issue has been resolved, and the system is now showing the correct message.",
        "createdAt": "2026-04-17T12:37:31+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}