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ElevenLabsIncident detail
EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter
Resolved incidentMinor
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Timeline
Incident updates
Every update ElevenLabs posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently observing elevated error rates for a subset of STT API calls in EU residency workspaces. The errors only affect requests using the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter that request a file from a URL.
We are investigating and will post updates as they become available.
Investigating
We continue to see an increased error rate for STT API calls in EU residency workspaces that use the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter.
We are working to resolve this issue as soon as possible and will post further updates as they become available.
Monitoring
We've identified the source of the issues affecting EU residency STT requests that use the _source_url_ parameter or the deprecated _cloud_storage_url_ parameter. STT requests that do not transcribe audio from a URL remain unaffected.
We are currently working to publish a release to address the root cause of the issue.
Resolved
We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.
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