Skip to content
OutageDeck

Incident detail

EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter

EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter

Resolved incidentMinor0 affected services

Timeline window

to

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently observing elevated error rates for a subset of STT API calls in EU residency workspaces. The errors only affect requests using the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter that request a file from a URL. We are investigating and will post updates as they become available.

  2. Investigating

    We continue to see an increased error rate for STT API calls in EU residency workspaces that use the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter. We are working to resolve this issue as soon as possible and will post further updates as they become available.

  3. Monitoring

    We've identified the source of the issues affecting EU residency STT requests that use the _source_url_ parameter or the deprecated _cloud_storage_url_ parameter. STT requests that do not transcribe audio from a URL remain unaffected. We are currently working to publish a release to address the root cause of the issue.

  4. Resolved

    We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.