{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T12:19:27.074Z"
  },
  "data": {
    "id": "incident_statuspage_elevenlabs_01KRGTF490YC8ZW32GZ9QWRYEW",
    "slug": "elevenlabs-eu-residency-elevated-error-rates-for-stt-api-calls-that-use-the-source-2026-05-13-z9qwryew",
    "title": "EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter",
    "summary": "EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-13T14:04:50+00:00",
    "updatedAt": "2026-05-13T19:05:05+00:00",
    "resolvedAt": "2026-05-13T19:05:04+00:00",
    "provider": {
      "slug": "elevenlabs",
      "name": "ElevenLabs"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/elevenlabs-eu-residency-elevated-error-rates-for-stt-api-calls-that-use-the-source-2026-05-13-z9qwryew",
      "api": "/api/v1/incidents/elevenlabs-eu-residency-elevated-error-rates-for-stt-api-calls-that-use-the-source-2026-05-13-z9qwryew",
      "providerHtml": "/providers/elevenlabs"
    },
    "impactSummary": "ElevenLabs reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_elevenlabs_status",
      "kind": "official_api",
      "name": "ElevenLabs Status",
      "checkedAt": "2026-07-13T12:15:02.817+00:00",
      "officialUrl": "https://status.elevenlabs.io/",
      "statusPageUrl": "https://status.elevenlabs.io/"
    },
    "updates": [
      {
        "id": "update_statuspage_elevenlabs_01KRGTF490YC8ZW32GZ9QWRYEW_01KRGTF490C9TYG1H5W2MDXHPA",
        "status": "investigating",
        "body": "We are currently observing elevated error rates for a subset of STT API calls in EU residency workspaces. The errors only affect requests using the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter that request a file from a URL. \n\nWe are investigating and will post updates as they become available.",
        "createdAt": "2026-05-13T14:04:50+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01KRGTF490YC8ZW32GZ9QWRYEW_01KRGWQE23QJCJ058M73031JAH",
        "status": "investigating",
        "body": "We continue to see an increased error rate for STT API calls in EU residency workspaces that use the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter.\n\nWe are working to resolve this issue as soon as possible and will post further updates as they become available.",
        "createdAt": "2026-05-13T14:44:19+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01KRGTF490YC8ZW32GZ9QWRYEW_01KRH2JJASG53ZAVJZEDJ89W3A",
        "status": "monitoring",
        "body": "We've identified the source of the issues affecting EU residency STT requests that use the _source_url_ parameter or the deprecated _cloud_storage_url_ parameter. STT requests that do not transcribe audio from a URL remain unaffected.\n\nWe are currently working to publish a release to address the root cause of the issue.",
        "createdAt": "2026-05-13T16:26:31+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01KRGTF490YC8ZW32GZ9QWRYEW_01KRHBMWP3E4S5VXEB5KSJW795",
        "status": "resolved",
        "body": "We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.",
        "createdAt": "2026-05-13T19:05:05+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}