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Incident detail

Dropbox desktop application may not be working as expected

Dropbox desktop application may not be working as expected

Resolved incidentMinor1 affected service

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  1. Investigating

    Dropbox desktop application may not be starting up as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

  2. Identified

    The problem has been identified as occurring when launching the Dropbox Desktop app without network connectivity. For most users, restarting the desktop app after connecting to a network should resolve the issue.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Resolved

    This incident has been resolved.