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Users may experience connection errors when trying to switch to CLM (Incident 4861)

Resolved incidentMinor

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Timeline

Incident updates

Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

  2. Investigating

    Additional teams have been engaged to triage this issue.

  3. Resolved

    Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.

    To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:

    https://login.springcm.com

    Once this URL has been added to your allowlist, you should be able to log in without any further issues.

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Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)

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Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)

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