{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T11:15:07.280Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_x9y10p5j86fz",
    "slug": "docusign-users-may-experience-connection-errors-when-trying-to-switch-to-clm-2026-05-12-0p5j86fz",
    "title": "Users may experience connection errors when trying to switch to CLM (Incident 4861)",
    "summary": "Users may experience connection errors when trying to switch to CLM (Incident 4861)",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-05-12T08:46:11.721+00:00",
    "updatedAt": "2026-05-12T10:52:32.183+00:00",
    "resolvedAt": "2026-05-12T10:44:40+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-users-may-experience-connection-errors-when-trying-to-switch-to-clm-2026-05-12-0p5j86fz",
      "api": "/api/v1/incidents/docusign-users-may-experience-connection-errors-when-trying-to-switch-to-clm-2026-05-12-0p5j86fz",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-11T11:10:09.048+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_x9y10p5j86fz_1hccjsqlj7kf",
        "status": "investigating",
        "body": "A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.",
        "createdAt": "2026-05-12T08:46:12.104+00:00"
      },
      {
        "id": "update_statuspage_docusign_x9y10p5j86fz_7ssz07kgszxw",
        "status": "investigating",
        "body": "Additional teams have been engaged to triage this issue.",
        "createdAt": "2026-05-12T09:45:56.177+00:00"
      },
      {
        "id": "update_statuspage_docusign_x9y10p5j86fz_z26ygsw2hv59",
        "status": "resolved",
        "body": "Further investigation has confirmed that this error was the result of a third party and the impact has been resolved. \n\nTo restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:\n\nhttps://login.springcm.com\nOnce this URL has been added to your allowlist, you should be able to log in without any further issues.",
        "createdAt": "2026-05-12T10:44:40.353+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}