Provider
DocusignIncident detail
User Membership Group Update Delays (Incident 4672)
Resolved incidentMinor
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Timeline
Incident updates
Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.
Identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
Identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
Identified
We are implementing a change to resolve the AU delay.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.
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