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Incident detail

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

Resolved incidentMinor0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    LexisNexis has been made aware of the issue and are currently investigating.

  2. Investigating

    LexisNexis is continuing to investigate the issue.

  3. Investigating

    LexisNexis is continuing to investigate the issue.

  4. Monitoring

    LexisNexis has reported resolving the issue. We are continuing to monitor.

  5. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.