Skip to content
OutageDeck

Incident detail

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

Resolved incidentMinor

Timeline window

to

Get alerted the next time Docusign breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Docusign alerts work

Timeline

Incident updates

Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    LexisNexis has been made aware of the issue and are currently investigating.

  2. Investigating

    LexisNexis is continuing to investigate the issue.

  3. Investigating

    LexisNexis is continuing to investigate the issue.

  4. Monitoring

    LexisNexis has reported resolving the issue. We are continuing to monitor.

  5. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Keep exploring

More from Docusign

Neighboring incidents on Docusign's timeline and the rest of their record on OutageDeck.

← Older incident

Some customers may not able to open any CLM documents (Incident 5375)

Newer incident →

Some Document Generation customers are being redirected to the CLM home page (Incident 5384)

All Docusign incidentsDocusign live status