{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-18T21:58:06.212Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_1tjv34l5z9mx",
    "slug": "docusign-some-customers-including-notary-customers-may-not-be-able-to-2026-07-14-34l5z9mx",
    "title": "Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)",
    "summary": "Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-14T17:09:21.02+00:00",
    "updatedAt": "2026-07-14T19:08:44.952+00:00",
    "resolvedAt": "2026-07-14T19:08:44.881+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-some-customers-including-notary-customers-may-not-be-able-to-2026-07-14-34l5z9mx",
      "api": "/api/v1/incidents/docusign-some-customers-including-notary-customers-may-not-be-able-to-2026-07-14-34l5z9mx",
      "providerHtml": "/providers/docusign"
    },
    "impactSummary": "Docusign reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-07-18T21:50:06.024+00:00",
      "officialUrl": "https://status.docusign.com",
      "statusPageUrl": "https://status.docusign.com"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_1tjv34l5z9mx_1dttdhgwdfvh",
        "status": "investigating",
        "body": "LexisNexis has been made aware of the issue and are currently investigating.",
        "createdAt": "2026-07-14T17:09:21.193+00:00"
      },
      {
        "id": "update_statuspage_docusign_1tjv34l5z9mx_fmv9qn4gchqn",
        "status": "investigating",
        "body": "LexisNexis is continuing to investigate the issue.",
        "createdAt": "2026-07-14T17:44:53.852+00:00"
      },
      {
        "id": "update_statuspage_docusign_1tjv34l5z9mx_h5sncdtg61mq",
        "status": "investigating",
        "body": "LexisNexis is continuing to investigate the issue.",
        "createdAt": "2026-07-14T18:39:14.363+00:00"
      },
      {
        "id": "update_statuspage_docusign_1tjv34l5z9mx_lysqnnrfzq3b",
        "status": "monitoring",
        "body": "LexisNexis has reported resolving the issue.  We are continuing to monitor.",
        "createdAt": "2026-07-14T19:05:28.77+00:00"
      },
      {
        "id": "update_statuspage_docusign_1tjv34l5z9mx_09736508gs3v",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.",
        "createdAt": "2026-07-14T19:08:44.881+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}