Incident detail

Service disruption impacting Docusign products (Incident 6171)

Resolved incidentCritical2 affected services

Provider

Timeline window

Nov 6, 2026, 9:57 PM UTC to Nov 6, 2026, 10:16 PM UTC

Source and impact

Docusign reported service disruption affecting IAM Features / Identify / DEMO, IAM Features / Identify / AU, IAM Features / Identify / CA, IAM Features / Identify / EU, IAM Features / Identify / JP1, IAM Features / Identify / US, CLM / UAT NA11, CLM / EU21, eSignature / DEMO, IAM Features / Agreement Manager / JP1, IAM Features / Agreement Manager / EU, IAM Features / Agreement Manager / AU, IAM Features / Agreement Manager / CA, CLM / S1.AU, eSignature / NA3, eSignature / JP1, IAM Features / Agreement Desk / CA, eSignature / AU, CLM / NA21, eSignature / NA1, IAM Features / Agreement Desk / DEMO, CLM / S1.EU, IAM Features / Agreement Desk / EU, eSignature / NA4, IAM Features / Agreement Desk / JP1, IAM Features / Agreement Manager / US, IAM Features / Agreement Desk / US, CLM / US11, CLM / S1.US, CLM / NA11, eSignature / EU, eSignature / NA2, CLM / US13, IAM Features / Agreement Manager / DEMO, IAM Features / Agreement Desk / AU, CLM / S2.US, CLM / US12, CLM / DEMO S1, eSignature / CA, CLM / EU11, IAM Features / Workspaces / DEMO, IAM Features / Workspaces / AU, IAM Features / Workspaces / CA, IAM Features / Workspaces / JP1, IAM Features / Workspaces / EU, IAM Features / Workspaces / US, IAM Features / Workflow Builder / US, IAM Features / Workflow Builder / JP1, IAM Features / Workflow Builder / EU, IAM Features / Workflow Builder / CA, IAM Features / Workflow Builder / AU, IAM Features / Workflow Builder / DEMO.

Official incident source JSON API

CLM & Rooms eSignature

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

Monitoring
Nov 6, 2026, 9:57 PM UTC
A fix has been implemented and we are monitoring the results.
Monitoring
Nov 6, 2026, 10:05 PM UTC
We continue to monitor the environment to ensure stability.
Resolved
Nov 6, 2026, 10:16 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

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