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Incident detail

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)

Resolved incidentMinor0 affected services

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Timeline

Incident updates

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  1. Identified

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

  2. Identified

    Engineers have identified the root cause and are executing a fix.

  3. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.