Provider
DocusignIncident detail
Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
Resolved incidentMinor
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Timeline
Incident updates
Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.
Identified
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
Identified
Engineers have identified the root cause and are executing a fix.
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
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