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Customers may experience errors when signing up for new accounts (Incident 5500)

Resolved incidentMinor

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Timeline

Incident updates

Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are actively investigating this issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    We have identified the issue and a fix is being implemented.

  4. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

    Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC.

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