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Incident detail

Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)

Resolved incidentMinor

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Incident updates

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  1. Investigating

    We are actively investigating this issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    AU and JP are stable at present. Teams are continuing to investigate the issue.

  4. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.