Skip to content

Incident detail

CLM: Resolved Authentication/Access Issues in EU11 (Incident 5040)

Resolved incidentMinor

Timeline window

to

Get alerted the next time Docusign breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Resolved

    An unexpected system dependency caused a temporary service disruption affecting a subset of accounts in the CLM EU11 environment between 21:09 UTC and 22:40 UTC on June 5, 2026. During this time, impacted users may have experienced authentication errors or issues accessing certain features.

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

    Customers may have experienced errors from 2026-06-05 21:09 UTC until 2026-06-05 22:40 UTC

Keep exploring

More from Docusign

Neighboring incidents on Docusign's timeline and the rest of their record on OutageDeck.