Provider
DocusignIncident detail
AU Site Outage (Incident 4840)
Resolved incidentCritical
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Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.
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Customers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC
Resolved
# RCA for Docusign eSign Australia Service Disruption on May 8, 2026
# Article Title:
RCA for Docusign eSign Australia Service Disruption on Month 8, 2026
# Impact Summary:
Customers may have observed a service disruption from 01:45 AM UTC until 03:13AM UTC on May 8, 2026. During this time users were unable to log in, send envelopes for signature, or complete signing.
# Cause:
An unscheduled Microsoft Azure event triggered a service disruption. Due to the event, the databases were in an unhealthy state that necessitated manual intervention.
# Resolution:
Application traffic was manually re-routed to restore service. We worked with Microsoft to restore the databases to a healthy state.
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