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AU Site Outage (Incident 4840)

Resolved incidentCritical

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating this issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    We have implemented a mitigation and are monitoring the results.

  4. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

    Customers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC

  5. Resolved

    # RCA for Docusign eSign Australia Service Disruption on May 8, 2026

    # Article Title:

    RCA for Docusign eSign Australia Service Disruption on Month 8, 2026

    ‌

    # Impact Summary:

    Customers may have observed a service disruption from 01:45 AM UTC until 03:13AM UTC on May 8, 2026. During this time users were unable to log in, send envelopes for signature, or complete signing.

    ‌

    # Cause:

    An unscheduled Microsoft Azure event triggered a service disruption. Due to the event, the databases were in an unhealthy state that necessitated manual intervention.

    ‌

    # Resolution:

    Application traffic was manually re-routed to restore service. We worked with Microsoft to restore the databases to a healthy state.

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