{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T13:23:34.276Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_9qdvrh97fgj7",
    "slug": "docusign-au-site-outage-incident-4840-2026-05-08",
    "title": "AU Site Outage (Incident 4840)",
    "summary": "AU Site Outage (Incident 4840)",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-05-08T03:24:44+00:00",
    "updatedAt": "2026-05-08T19:57:03.257+00:00",
    "resolvedAt": "2026-05-08T03:24:44+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-au-site-outage-incident-4840-2026-05-08",
      "api": "/api/v1/incidents/docusign-au-site-outage-incident-4840-2026-05-08",
      "providerHtml": "/providers/docusign"
    },
    "impactSummary": "Docusign reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-07-13T13:20:16.852+00:00",
      "officialUrl": "https://status.docusign.com",
      "statusPageUrl": "https://status.docusign.com"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_9qdvrh97fgj7_0v5p3nyvc6d0",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-05-08T02:09:36.489+00:00"
      },
      {
        "id": "update_statuspage_docusign_9qdvrh97fgj7_z64rrk6jwg7c",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-05-08T02:35:13.148+00:00"
      },
      {
        "id": "update_statuspage_docusign_9qdvrh97fgj7_ppx48h23kkkj",
        "status": "monitoring",
        "body": "We have implemented a mitigation and are monitoring the results.",
        "createdAt": "2026-05-08T03:03:37.121+00:00"
      },
      {
        "id": "update_statuspage_docusign_9qdvrh97fgj7_d6sz9jzhr36d",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\n\nCustomers may have experienced errors from 2026-05-08 01:45 AM UTC until 03:09 AM UTC",
        "createdAt": "2026-05-08T03:24:44.707+00:00"
      },
      {
        "id": "update_statuspage_docusign_9qdvrh97fgj7_hh78zyglv2yl",
        "status": "resolved",
        "body": "# RCA for Docusign eSign Australia Service Disruption on May 8, 2026\n\n# Article Title:\n\nRCA for Docusign eSign Australia Service Disruption on Month 8, 2026\n\n‌\n\n# Impact Summary:\n\nCustomers may have observed a service disruption from 01:45 AM UTC until 03:13AM UTC on May 8, 2026. During this time users were unable to log in, send envelopes for signature, or complete signing. \n\n‌\n\n# Cause:\n\nAn unscheduled Microsoft Azure event triggered a service disruption. Due to the event, the databases were in an unhealthy state that necessitated manual intervention.\n\n‌\n\n# Resolution:\n\nApplication traffic was manually re-routed to restore service. We worked with Microsoft to restore the databases to a healthy state.",
        "createdAt": "2026-05-08T19:55:27.794+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}