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Incident detail

Sign-in Clerk components unavailable for some domains

Sign-in Clerk components unavailable for some domains

Resolved incidentMinor0 affected services

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  1. Investigating

    We are currently investigating an issue where Clerk JS cannot be downloaded, preventing sign in or sign up when using Clerk components. We believe this is related to DNS [clerk.[your_domain].com](http://clerk.domain.com "clerk.[your_domain].com"), and are working to discover the cause and scope of the issue.

  2. Monitoring

    We have observed that failures to load Clerk JS (reported by [dashboard.clerk.com](http://dashboard.clerk.com)) last occurred 30minutes ago, and this would correlate with failures reported from Clerk applications. We are in contact with our DNS providers to understand the root cause.

  3. Resolved

    We continue to work with our DNS provider to discover the source of the issue. We currently believe approximately 0.37% of traffic was impacted by being unable to resolve DNS of the CDN that provides ClerkJS.