Provider
ClerkIncident detail
SMS Delivery Issues
Resolved incidentMajor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We’re investigating SMS delivery issues affecting some users. Verification codes may be delayed or fail to arrive.
Investigating
We’re investigating SMS delivery issues with an upstream SMS provider.
Investigating
We're continuing to investigate SMS delivery issues with an upstream vendor impacting users on AT&T.
Investigating
We’ve identified an issue with an upstream SMS provider’s delivery route to AT&T numbers. The provider is switching traffic to an alternate route. We’re monitoring delivery rates and will share updates as we learn more.
Monitoring
SMS verification completion rates have returned to normal levels following the provider’s switch to an alternate delivery route. We’re continuing to monitor delivery and verification rates.
Resolved
The SMS delivery issue is resolved. Delivery and verification completion rates have returned to normal following our upstream provider’s switch to an alternate route.
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