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Elevated 500 rates on API responses

Resolved incidentMajor

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Timeline

Incident updates

Every update Clerk posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are investigating elevated 500s affecting a subset of our API responses.

  2. Investigating

    We have implemented remediation for our session service. We are still investigating remediation for the Dashboard and backend API.

  3. Investigating

    We are deploying a mitigation for the Dashboard and Backend API

  4. Investigating

    We are continuing to work to deploy a mitigation for the backend API and Dashboard issues.

  5. Investigating

    We have deployed a fix and are observing rapid decline in error rates. We continue to monitor the situation.

  6. Monitoring

    We have deployed a fix for this issue and our services appear to have returned to normal operation. We continue to monitor.

  7. Resolved

    The root cause has been identified and addressed. We will continue to monitor going forward.

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