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Incident detail

Account Portal not Redirecting

Resolved incidentMajor

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Timeline

Incident updates

Every update Clerk posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page.

  2. Monitoring

    We have deployed a mitigation and are observing.

  3. Resolved

    The issue has been resolved.

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