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Incident detail

[Medium] Issues with Box AI

[Medium] Issues with Box AI

Resolved incidentMajor0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.

  2. Identified

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. Monitoring

    Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.

  4. Resolved

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.