Provider
BandwidthIncident detail
Toll Free SMS Delays - Verizon
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.
Identified
Teams have identified the source of this incident as an off-network condition. We are engaged with the impacted industry provider and are working to restore expected messaging delivery.
Monitoring
Teams are observing expected messaging traffic behavior and will monitor for stability.
Resolved
This incident has been resolved.
Resolved
Between 13:00 UTC on October 8, 2026 and 01:58 UTC on October 9, 2026, toll-free SMS messages to Verizon experienced intermittent delivery failures and delays.
Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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