Provider
BandwidthIncident detail
SMS and MMS 10DLC Failure
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Bandwidth teams are investigating an incident impacting outbound 10DLC messages towards AT&T. These messages may incorrectly fail to deliver due to an off network condition labeling said messages as fraud.
Monitoring
Teams are observing expected messaging behavior and will monitor for stability.
Resolved
This incident has been resolved.
Resolved
Between 20:20 UTC on October 7, 2026 and 20:40 UTC on October 8, 2026, outbound 10DLC SMS and MMS messages towards AT&T destinations incorrectly failed to deliver due to an off-network condition labeling the messages as fraud.
Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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