Provider
BandwidthIncident detail
Bandwidth App
Resolved incidentCritical1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Identified
Bandwidth teams have identified, due to a third party provider that some MFA emails are not being received as expected. Teams have engaged this provider to restore expected login behavior.
Monitoring
Teams are observing expected App email behavior and are monitoring for stability.
Resolved
This incident has been resolved.
Resolved
Bandwidth has concluded its investigation of this issue and determined that between 21:39 UTC and 23:58 UTC on November 12, some Bandwidth App users did not receive password reset and MFA emails due to an issue at a third-party email provider.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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